Profile photo of Sumnoon Ferdous

Sumnoon Ferdous

BBA (MIS) Student • Founder, EduIngress • AI Researcher
Email: sumnoonsa@gmail.com  •  Phone: +8801619452487  •  LinkedIn: /in/sumnoon-ferdous

About Me

Adaptable and community‑minded professional committed to lifelong learning and positive impact. I enjoy teamwork, connecting ideas across domains, and building programs that help learners succeed.

Conference Papers — ICEBTM 2025 (Co‑author)

AI‑Powered Chatbots in Omnichannel Integration Services (OIS) Model
Paper ID: ICEBTM‑1266 — Accepted for presentation

Enhancing recovery satisfaction and sustainability using AI chatbots across service channels.

Prompt Engineering in Higher Education of Bangladesh
Paper ID: ICEBTM‑1214 — Accepted for presentation

Qualitative exploration of how prompt design supports teaching, learning, and assessment.

AI & Governance for Sustainable Project Management
Paper ID: ICEBTM‑1267 — Accepted for presentation

Governance mechanisms and AI’s role in advancing sustainability in project management.

Neuromarketing in Shaping FMCG Brand Strategies in Bangladesh
Published in ICEBTM proceedings

Study from multinational corporations on positioning, packaging, and campaign design.

Other Works

Deepfake AI — Risks, Policy & Society
Research Focus
  • Ethics and safeguards for synthetic media.
  • Detection challenges and policy recommendations.
Consumer Behavior in Post‑Pandemic SC Retail (Bangladesh)
Study in Development
  • Channel shifts, trust, and digital adoption.
  • Implications for retail strategy and service quality.

Experience

Chief Executive Officer — EduIngress Education Center
2023–Present
  • Built a learner‑centric prep program for Finland UAS exams; led strategy, content, and operations.
  • Coached adult learners; created mock tests and progress tracking.
Research Assistant — BBA Research Lab (SBE, IUB)
2024–2025

Literature reviews, instrument design, proofreading, and research support.

Research Assistant — FabLab, IUB
2023–2024

Supported lab research with data collection and documentation.

Office Manager — BMC Health Care
2020–2022

Oversaw official tasks and records for smooth operations.

Social Media Manager — Baking Bliss Bangladesh
2020–2021

Managed content and engagement across channels.